Automation
Automation that knows when to stop.
Every workflow we build checks its own confidence before it acts. When it is not sure, a named person decides, with the whole conversation in front of them.
Workflow designer
Four workflows, drawn live.
The four we build most often. Each runs a spine of machine steps, then checks its own confidence: sure, it acts; unsure, it hands over to a person with the full context.
- MessageArrives on WhatsApp or web chat, in any of four languages.
- ClassifyQuestion, request, complaint or something new.
- KnowledgeThe answer is retrieved from your own sources.
- AI responseDrafted in the customer's language and your tone.
- Confidence checkHigh confidence sends. Low confidence goes to a person.
- ForkHigh confidence: send. Low confidence: human review.
The transformation
After: people only where they matter.
The AI Employee takes the message, reads your knowledge, works in your systems and acts. A person steps in only where you decided they should.
- Customer
- JDM AI Employee
- Knowledge
- Business systems
- Action
- Person when needed